Here are the policies of our company. Please read them through carefully.
Reservations
A Reservation will be confirmed upon receipt of:
1) The return of our “All Policies Acknowledged and Agreement Form” completely filled out and signed.
2) Deposit
When booked online or once the form is received we will take a $1000 deposit for all charters. Deposits can be paid by cash, cheque, E-transfer, Visa or MasterCard. The $1000 deposit acts as the damage deposit when you arrive.
3) Payment options:
Option 1:
The full amount of your charter is due 90 days prior to departure date.
Option 2:
The full amount can be paid in 3 equal payments. 1st one made 90
days. 2nd one made 60 days and the 3rd one made 30 days prior to your charter date. If option 2 is used there will be a $30 administration fee added.
When the deposit is taken, we will then e-mail you your confirmation letter confirming your boat, dates and the amount owing.
No reservations will be made to persons less than 21 years of age.
Cancellation Policy for Payment Option 1
If cancellation of your charter is made more than 90 days to charter date, the booking deposit less $150.00 will be refunded.
If charter is paid in full 90 days prior to trip and you have to cancel between 89-60 days of your trip then you would be refunded 2/3 of the charter price plus the deposit. If you cancel between 59-30 days of your trip then you would be refunded 1/3 of the charter price plus deposit. If you cancel 29 days or less then you would be refunded only the original deposit of $1000.
Cancellation Policy for Payment Option 2
If cancellation of your charter is made more than 90 days to charter date, all payments plus the booking deposit less $150.00 will be refunded; if less than 90 days to charter date then all payments except the original booking deposit are non-refundable.
Pets
Sorry, no pets allowed on board.
Boarding
Boarding time is 10:00 A.M.
If you are running late or know that you will be arriving later than the 10:00 A.M. board time please call and make arrangements.
The need to call us upon arrival is important as our office is not on-site, thus:
- If arriving from the south you need to call us from either Tisdale or Codette.
- If arriving from the north you need to call us from either Choiceland or White Fox.
Return Time
The houseboat has to be back to our dock by 3:00 P.M. on the last day of charter. All your gear off, cleaned, ready for walk-through inspection. Fuel and propane (for the hot tub only) are measured at this time.
Early Boarding
Come the night before if you can! Early Boarding has been priced affordably so that our customers can take advantage of this great feature. Early Boarding allows you to arrive and sleep on the boat at the dock the night before your charter to prevent an early morning drive and/or perhaps the need for a hotel along the way. Our goal for Early Boarding is at 8:00 P.M., or when the boat is cleaned and ready. At that time we do the walk through, payment and a majority of the paperwork.
Early Boarding is limited availability, and must be pre-booked.
Early Boarding Pricing:
- 8-Sleeper, 40′ houseboat is $150.00 plus taxes and insurance
- 10-Sleeper, 45′ houseboat is $175.00 plus taxes and insurance
- 12-Sleeper, 50′ houseboat is $200.00 plus taxes and insurance
- 16-Sleeper, 56′ houseboat is $250.00 plus taxes and insurance
Complete Captains and First Mates orientation will be given on the operation of the boat in the morning before you assume command. The earliest you can call us for this instruction is 7:30am. So, if you are an early riser you can easily be houseboating away by 10:00am.
Important information regarding Early Boarding:
- Arrivals later than 9:00 P.M. will not be accepted.
Damage Deposit
The damage deposit is $1000.00. The deposit that was taken at the time of your booking holds your reservation and is also the damage deposit upon arrival; consider it paid. The damage deposit will be applied to – damage to the propeller and or houseboat, lost, broken or damaged inventory and or, an excessively unclean boat. This $1000.00 can also apply to the fuel that you use and for the propane for the hot tub use on the 12 and 16 person houseboats on return.
If the boat is returned as the condition it was rented, the full deposit will be returned and you need only pay for the fuel and propane for the hot tub.
Insurance
Aurora Houseboats Ltd. carries a comprehensive insurance policy. For our 8 and 10 sleeper boats, there is a surcharge of $35.00 per day of the rental. For our 12 sleeper boats, there is a surcharge of $40.00 per day and $45 per day for our 16 sleeper. Reminder definition of “Day” includes the Early Boarding feature. Should an insurance claim for any loss or damage occur; the client is only responsible for paying the first $1,000 of the deductible.
Breakdown + Weather
The client shall have no claim upon the company as a result of any grounding or breakdown or failure of the boat, engine or equipment. When such an incident is caused by the negligence of the client, the company shall have the right to make claim upon the client in respect to expenses involved in rectifying the matter.
The company is not responsible for inclement or undesirable weather. If due to circumstances beyond our control, we cannot supply the client with the boat chartered or a suitable alternative, the company will refund all charter fees.
Additional Expenses
Any damages and or an excessively dirty boat will be additional. Fuel for the motor and generator are paid at the end of your charter and you pay only for what you use. Propane for the hot tub on the 12 and 16 sleeper is also charged at the end of the charter.
Barbeque propane, septic pump-out and parking are provided at no additional charge.
We are located in the Nipawin Regional Park, just north of Nipawin. Thus, all vehicles and private water craft are required to purchase a one day admission pass to enter and a launching pass for your personal boats and jet skis. Or you may purchase a Seasonal Regional Park Pass (SRPP). If you desire a SRPP this pass is good for all Regional Parks in Saskatchewan. If you have purchased a Saskatchewan Regional Park Pass elsewhere it will be valid for the Nipawin Regional Park.
Communication
Tobin Lake has good cell phone coverage thanks to a new cell tower located on the north shore. However, Rogers Communication does not work in our area